Refund policy

 

While we hand make each piece with utmost love and care, we understand that clothes can look different on every body type and sometimes things just don’t work out. To ensure you have a seamless experience with us, we've outlined our return and exchange policy below. We hope it addresses any concerns you may have and makes the process as smooth and hassle-free as possible. 

Exchange & Returns

 

We accept exchange and returns for most items within 3 days of delivery. To initiate a return or exchange, please write to us at support@drishyaindia.com, providing your full name, order number, reason for the return or exchange, and relevant pictures for proof. Our team will respond within 16–48 hours to guide you through the next steps. Please note:

• The shipping charges paid for COD orders are non-refundable, as they have already been incurred to fulfil the delivery. 

• Returns and exchanges are subject to a pickup and drop cost of ₹120. For exchanges, this amount must be paid in advance, while for returns, it will be deducted from your refund. 

• In case of an exchange, the replacement item will be shipped only after we receive the original product and it successfully passes our quality check, ensuring it is unused and returned in its original condition. 

Refunds

 

Once we receive your returned item and it passes our quality check to ensure it is in its original condition, your refund (after any applicable deductions) will be processed to your bank account within 2–3 business days. 

Non-Returnable & Non-Exchangeable Items

• Sarees, as each mul mul cotton saree is handwoven by our karigars and mul cotton saree is block printed by hand once you place your order. Since making them requires significant time, effort, and craftsmanship, we do not accept returns or exchanges for our sarees. This helps us protect and respect the time and work our karigars put in.

• Custom-made pieces, as they are made specially for you as per your requirements and are manufactured on-demand and can’t be repurposed.

• Clearance sale items.

Order Cancellations

 

Once an order is placed, we do not accept cancellations under any circumstances. As soon as your order is confirmed, it moves directly to our production unit where our karigars begin working on it. Cancellations not only lead to wastage but also disrupt the workflow of our production team, delaying dispatch timelines for other customers.

Policy Updates

 

We reserve the right to modify this Refund & Exchange Policy at any time. Changes will take effect immediately upon posting on our website. By continuing to use our website or make purchases, you agree to the revised policy.